REFUND POLICY

Last updated: 21 July 2026

4.1 Right of withdrawal

Consumers purchasing online generally have 14 days to withdraw from the contract without giving a reason.

For a single Product, the withdrawal period begins on the day after the Consumer, or a third party appointed by the Consumer other than the carrier, receives the Product.

For Products delivered separately under one order, the period begins after receipt of the final Product.

4.2 How to withdraw

The Consumer must send a clear withdrawal statement before the 14-day period expires.

The request should be sent to:

SAS RATIONBOX
Email: info@rationbox.eu
Return address: 7 impasse du puits fleuri, 17510, Chives, France

The model withdrawal form at the end of this Policy may be used, but it is not compulsory.

4.3 Returning Products

After notifying RationBox, the Consumer must return the Products without undue delay and no later than 14 days after communicating the withdrawal decision.

Unless otherwise agreed, the Customer bears the direct cost of a change-of-mind return.

A tracked and adequately insured return method is recommended.

4.4 Condition of returned Products

Products should be returned complete, undamaged and, where relevant, unopened.

The Consumer may inspect a Product only to the extent necessary to establish its nature, characteristics and functioning.

The Consumer may be responsible for any reduction in value caused by unnecessary or excessive handling.

4.5 Food and sealed Products

The right of withdrawal does not apply where a legal exception applies, including:

• Products liable to deteriorate or expire rapidly;

• personalised Products;

• sealed Products unsuitable for return for health-protection or hygiene reasons after being unsealed;

• Products that have become inseparably mixed with other goods; and

• other Products excluded by applicable law.

The fact that an item is food does not automatically remove the withdrawal right. Each return will be assessed according to the nature and condition of the Product and applicable law.

These exceptions do not affect the Customer’s rights concerning Products that are defective, damaged or incorrectly supplied.

4.6 Refund timing

RationBox will issue the refund without undue delay and no later than 14 days after receiving the withdrawal notice.

RationBox may withhold the refund until:

• the returned Products have been received; or

• the Consumer provides evidence that they have sent the Products back,

whichever occurs first.

4.7 Refund amount

The refund will include:

• the price paid for the returned Products; and

• the cost of the least expensive standard delivery method offered for the original order.

Additional costs resulting from the Customer selecting a more expensive delivery option are not refundable.

Reasonable deductions may be made for a reduction in value caused by handling beyond what is necessary to inspect the Product.

4.8 Refund method

Refunds are normally made using the original payment method unless another method is expressly agreed.

RationBox does not charge a fee for issuing a legally required refund.

4.9 Damaged, defective or incorrect Products

Customers should contact info@rationbox.eu and provide:

• the order number;

• a description of the issue;

• photographs of the Product;

• photographs of the parcel and shipping label; and

• any other information reasonably required to investigate the claim.

Where a Product is defective, damaged, missing or incorrectly supplied, RationBox may provide:

• replacement;

• delivery of the missing item;

• a price reduction;

• partial refund; or

• full refund.

RationBox will bear reasonable return costs where a return is necessary because of a defective, damaged or incorrectly supplied Product.

4.10 Model withdrawal form

Complete and return this form only when withdrawing from the contract.

To:
SAS RATIONBOX
7 impasse du puits fleuri, 17510, Chives, France
info@rationbox.eu

I/We hereby give notice that I/We withdraw from the contract for the sale of the following Products:

Product or Products:
[Insert Product names]

Order number:
[Insert order number]

Ordered on:
[Insert date]

Received on:
[Insert date]

Name:
[Insert name]

Address:
[Insert address]

Signature:
[Required only for a paper form]

Date:
[Insert date]